IT Services For Small and Medium Sized Businesses:

Frustrated With The Lack Of Responsiveness And Slow Service From Your Current IT Services Company?

Give us a call and discover how great local IT services and computer support can be!

Business Owners, Call Now For Immediate Support: (206) 504-9130

Book A Free Consult

Benefits Of Working With PC Therapist

Hassle FREE IT Services

We go above and beyond to get the job done right the first time. No hassles, no problems.

Helpdesk Support

We provide immediate support. A live local (not outsourced) person will answer your call day or night. Your employees can request help via email or phone.

Compliance, No Problem

We understand the complexities of compliance, we can work with you to meet your companies compliance requirements, such as NY SHIELD, HIPAA, NIST, PCI, ISO and others.

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The Best IT Support for 
Small to Medium Sized Businesses

 
"Mark has been helping and supporting me for almost 20 years.  He has been present every step of the way and is always there, behind the scenes, identifying and addressing issues before they become a problem."
– Tori McKlveen, DVM, DACVR, Veterinary Specialist

We expertly diagnose problems and address challenges within your business.

Technology is now more important than ever to ensure corporate success. However, businesses are often constricted by IT issues that limited productivity and shoddy IT Support that stifles output, as well as a lack of visibility into internal business issues that influences profitability.
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Are you suffering from the impact of IT outages?

Left unchecked, network downtime, caused by non-responsive and shortsighted IT support, can hinder productivity and negatively affect profitability.
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Do you have an IT provider who communicates clearly and effectively address your business needs?

You need a partner familiar with the intricate workings of your organization as technology is now a fundamental component of a modern enterprise.
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Do you need more visibility and control within your company?

Is it challenging to keep track of sales, inventory, distribution, and finances? Streamline and standardize your operations with PC Therapist to increase efficiency and profitability.
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Are you aware of the increased vulnerability of your confidential business data?

Businesses like yours are relying more and more on data to operate efficiently. To maintain your reputation and credibility, PC Therapist will safeguard the privacy and integrity of that information.

Our Services

Managed IT Services

Our Managed IT Services provide comprehensive, proactive support designed to keep your business's technology infrastructure running smoothly and efficiently. By entrusting your IT operations to us, you gain a partner who actively monitors, manages, and maintains all aspects of your IT environment.

Managed IT Services

Outsourced IT Services

Leverage our Outsourced IT Services to enhance your business efficiency and innovation. We offer comprehensive IT support, from infrastructure management to cybersecurity, tailored to fit your unique needs. Outsourcing to us means accessing specialized skills, reducing costs, and freeing your team to focus on core business goals.

Outsourced IT Services

Cybersecurity Services

Fortify your digital defenses with our cutting-edge Cybersecurity services. In an era where cyber threats evolve daily, our team of experts provides robust protection for your business, ensuring the confidentiality, integrity, and availability of your critical data. From proactive threat detection and response to comprehensive risk assessments and employee training, we offer a holistic approach to cybersecurity.

Cybersecurity Services

Cloud Services

Unlock the full potential of your business with our cutting-edge cloud computing services. Designed to provide scalable, secure, and efficient solutions, we empower your operations with the flexibility and reliability needed to excel in today's digital landscape.

Cloud Services

Join the many successful organizations that have partnered with us!

6 Big Reasons to Choose
PC Therapist  to Support
Your Computer Network

1

We Respond Within 15 Minutes Or Less

The average amount of time it takes for one of our clients to get on the phone with a technician who can start working on resolving their problem is 15 minutes. We know you're busy and have made a sincere commitment to making sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don't have to wait around for a technician to show up.

2

No Geek-Speak

You deserve to get answers to your questions in PLAIN ENGLISH, not in confusing technical terms. Our technicians will also not talk down to you or make you feel stupid because you don't understand how all this "technology" works. That's our job!

3

Lower Costs, Waste And Complexity With Cloud Solutions

By utilizing cloud computing and other advanced technologies, we can eliminate the cost, complexity and problems of managing your own in-house server while giving you more freedom, lowered costs, tighter security and instant disaster recovery.

4

We Won’t Hold You Hostage

Many IT companies do NOT provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their clients "hostage" to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, we'll provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our clients by delivering exceptional service — not by keeping them in the dark.

5

Peace Of Mind

Because we monitor all of our clients' networks 24/7/365, you never have to worry that a virus has spread, a hacker has broken in or a backup has failed to perform. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, not on your IT systems, security, and backups.

6

Personal Service

Unlike the large MSPs, when you need us, you're going to be met with someone who knows you. YOUR Company. YOUR infrastructure. YOUR needs. This means you don't have to waste your time explaining yourself to tech after tech after tech. No more getting passed around like a hot potato.

What Our Clients Say

"Mark has been helping and supporting me for almost 20 years. He has been present every step of the way and is always there, behind the scenes, identifying and addressing issues before they become a problem."

– Tori McKlveen, DVM, DACVR, Veterinary Specialist

"They calmly and capably solved all problems, speak in plain English, and don't make me feel like an idiot in the process".

 - Julie Dexter Berg

"Mark Needham, owner of PC Therapist, has not only quickly solved all of my issues, but he has made extraordinary adjustments in his personal schedule in order to accommodate my computer system needs. Mark responds this way with unerring good humor, politeness, and professionalism. I couldn't...

"Mark Needham, owner of PC Therapist, has not only quickly solved all of my issues, but he has made extraordinary adjustments in his personal schedule in order to accommodate my computer system needs. Mark responds this way with unerring good humor, politeness, and professionalism. I couldn't recommend PC Therapist more highly."


- Richard McKinney, Seattle Attorney

"Mark has always been very fast with his response times to issues, which is important in our very busy veterinary business. If we have any live computer issues during the working day, we can count on him to minimize any computer downtime required. And given his maintenance efforts, we rarely...

"Mark has always been very fast with his response times to issues, which is important in our very busy veterinary business. If we have any live computer issues during the working day, we can count on him to minimize any computer downtime required. And given his maintenance efforts, we rarely have computer issues that actually lead to downtime. We've been very pleased with his service."


- Alexander Aguila, DVM, DACVS, Animal Surgical & Orthopedic Center 

"Mark has been working with us for years. He is the only IT person we've used who speaks like us more ordinary mortals who do not understand the tech world. His work has been great. Other we've used seem to create one problem for every problem they fix. Or, they won't communicate in 'earthspeak'."

- John Ramsey

"Mark has been wonderful with support and a great resource. He goes above and beyond - always willing to provide technical and operational support. His response time is impeccable even after hours. He has become a trusted resource for our IT Department."

– Ronda Jacobs, IT Manager, Inpatient Clinicals Valley Medical Center

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About PC Therapist

Meet Mark Needham

Mark has spent the last three decades troubleshooting everything from complex data structures to electrical parts, with a focus on helping small-to-medium-sized businesses keep their network operations and computer systems operating securely and at peak efficiency.

Mark delivers top-level privacy and security to protect customer, client and patient data, and has served as a proven, trusted advisor in all technical areas. He helps clients improve their current situation through customized solutions that are never over-engineered.

Best of all - no geek-speak! Mark's early years serving in the British Army provided him with diverse experience and practical knowledge, enabling him to seek out common-sense solutions. He has been trained as a Microsoft Certified Professional and Systems Engineer and is an authorized reseller for Dell, Unitrends BCDR, and more.

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